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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54500 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27610 Views
  • 19 replies
  • 2 kudos

Resolved! Paid £15 top up to get free text and broadband allowance - only got a warning

For years now, I've topped up on Pay As You Go and received enough broadband time and texts for my needs.Today, Sunday, I topped up as usual and received a text only saying "You have topped up" and gave me sum of around £27 but no broadband useage or...

LauraGo by • Level 1: Joiner
  • 1246 Views
  • 7 replies
  • 0 kudos

Double Payment

Hello you did mistake! You get from my barclays acount double payment!!! Please refund one payment!

Web chat

Where is live web chat

Geezer by • Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Resolved! changing sim card

need to change a very old large sim card to a nano sim for a new phone keeping old number. Can I do this online if so how ?

dsm by • Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Cancel rolling sim

Hi I’ve been trying to sign into my o2 but can not get on there. I need to cancel my rolling sim as I am moving abroad

Zd2 by • Level 1: Joiner
  • 384 Views
  • 2 replies
  • 0 kudos

Can't sign in to app

I can't sign in to the O2 app, but I could a week ago. When I sign in on the website it says there are no services linked to my account, but I already successfully added my phone number in a week ago. When I try to link my phone number now it can't f...

Will_W4 by • Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

My o2 app

Hi im havin trouble loggin into my o2 app

Dannii1 by • Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

sim card deactivated

i want to reactivate a sim card, i have spent over an hour on the phone to customer service who passed me from one person to another, no one has even looked at the issue i have raised

cjwj999 by • Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Billing

Two payments of £10 have been taken out of my bank total of £20. I only have £10 each month

Jen16 by • Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos
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