Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 50416 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25329 Views
  • 19 replies
  • 2 kudos

Resolved! Port/Migrate from GG to O2 - mistake with SSN

Hello, I received email with information that tomorrow :The transfer of your mobile number has been scheduled for 20-Jun-2023.Unfortunately when I checked all information from that email, I discovered that I've put wrong Sim Serial Number to the syst...

unhumble by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Trying to return phone but on hold for hours!

 As the title suggests. I’ve tried to call O2 every evening for the past week to return a pay as you go phone I bought online. I get through to customer services, who verify my account and put me thought to the ‘right team’, but then I’m left on hold...

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Joshaholix by Level 2: Apprentice
  • 1188 Views
  • 3 replies
  • 0 kudos

Resolved! Top up difference

I top up my account on 13 June for £15, i got confirmation message, but now my account balance shows £14.66, why is the difference?

Kk20 by Level 1: Joiner
  • 449 Views
  • 2 replies
  • 0 kudos

Resolved! Pay as you

can I get a sim or change the sim I have to just pay as you go? You know old school where you just top up and use what you have topped up,none of this bundle and rolling plans,I don't want that I just want to top up £10 and have that as my balance ti...

Resolved! Lost sim card

My sim card is lost can I replace it

ann6 by Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Porting number to O2 problems

I ported my number from Lebara to O2 and received a message on old number from O2 that number would be ported by 6pm. at around 12pm the sim went to no service and I put my o2 sim in phone (that was working the day before) but now it only shows emerg...

HGMX by Level 1: Joiner
  • 549 Views
  • 2 replies
  • 0 kudos

Resolved! Porting problems

Hi There I've signed up and paid for a bundle (unfortunately) because I've failed to port my number over. I couldn't get through to O2 and now I'm travelling for the next few weeks. I requested and scheduled a callback for today a few days back but i...

graffle by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! Change bundle

New bundle

Cata by Level 1: Joiner
  • 338 Views
  • 1 replies
  • 0 kudos