Text to 2424 won't send

[spanner83]

I want to opt in for more data. Instruction is to text MORE to 2424 but the text message won't send.  Can anyone help please?

[MI5]

@spanner83 

You need to activate the sim first by topping up Guide How to Top Up (PAYG) 

If you've done that and still not working, call O2 on 4445.

More data, same price. Ends 5 February.

Get more data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then revert to standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “MORE” to 2424 from their O2 Pay As You Go phone to activate the offer by 5th Feb 2025. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 5th Feb 2025.

[spanner83]

Thanks, it wasn't a new sim so I rang 4445 and they were useless and said they weren't able to opt me in to the offer from their end.  I turned off 'assisted dialing' on my phone settings which was adding the UK area code to the number and that seems to have worked.

[pgn]

Assisted dialling and short codes fight more often than not, @spanner83 - had the same issue with enrollment here, as well as another issue that only got SMS working after replacing the PAYG SIM.

Good luck keeping topped up until Feb-2025 to qualify 👍🏼