Sim only for Alarm system

[Andy1137]

Hi I have an 02 sim card in my alarm system that texts me then rings me if its activated, now i put £10 on it when i got it but that ran out somehow without texting me or ringing me. so i put on another £20 & now its down to £13 without texting or ringing me. Phoning up is useless as the customer service person cannot speak english & I cannot understand them. Who or what is taking my money? I thought it was X amount for a phone call & X amount for a text. So where's my money going? £17 is missing from the £30 I put on. Please help

Andy (MR Confused)

[MI5 · Accepted solution]

@Andy1137 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Craig18]

i have just started a conversation on a very similar content  i found it confusing to find exactly what i need ..

message i left:-

i have a fall alarm sos device that can call and text if i fall and a sos button so i can call my wife  all i need is a sim card were i prepay for these actions if needed

what is the best for me

 thanks for any help

[Enlli]

O2 is not the best now that classic PAYG has gone. I think ASDA, Giffgaff and Ip Mobile have offering that might be more suitable 

[Craig18]

thank you very much   your a star