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New SIM Card inserted, STILL failing to register after 14+ days.

RTTL2753
Level 1: Joiner
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on ‎19-08-2022 23:58

on ‎19-08-2022 23:58

NEW SIM Card inserted, (NO money on Mobile, since December 2015), STILL failing to Register after 14 days +. Telephoned O2 and went round in circles because AUTO Answer did not recognise my Mobile number, even though they sent me a new SIM Card at the beginning of August!

 

". Tried on-line. Problem NOT COVERED! Please help, I'm dizzy!

 

Kind regards,

Clive.

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MI5
Level 94: Supreme
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on ‎20-08-2022 00:06

on ‎20-08-2022 00:06

@RTTL2753 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or call on any numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RTTL2753
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on ‎20-08-2022 00:32

on ‎20-08-2022 00:32

Many thanks MI5. I am 78 and have no wish to use Facebook, Twitter (for Twits, surely?) nor Instagram. I like to keep life simple. Auto telephone systems and on-line solutions just frustrate me, (and many other people), as you probably know already. So I'll phone their Morpeth SHOP and hope they're on the ball. Many thanks, RTTL2753.

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