New O2 pay as you go sim has wrong APN info

[0987654]

Hi

I just got a new PAYG O2 sim after moving from EE.

Mobile data on this has been very eratic. Google services just did not work at all, but the brower did work.

This morning the browser stopped working completely with connection reset errors.

I can ping servers without issue.

I then found the APN settings which for the O2 connection but could not edit them.

I created a new APN using data from the o2 community and everything works now.

Why are o2 sending faulty APN data for these SIMs?

In my case the proxy values had settings where the community advice was to leave them blank.

Why is this happening?

[0987654]

The supplied APN is

 

[0987654]

I sent active to 2020 as well and got

Sorry we?re busy right now. Please try again later. You haven?t been charged for this message.

[madasaf1sh]

@0987654 

That APN in the screenshot is correct for the majority of PAYG customers, but yes the mobile.o2.co.uk will work as well. 

It could well have been an issue with the Proxy or APN this morning with you encountered. Other than that no one on here will know.  

[0987654]

My partner just got an O2 sim as well after moving off O2 pay monthly (it's cheaper) and her APN information is broken too.

She got charged twice (2 x £10) as will to setup the SIM after her rolling plan 'disappeared'.

Every time she speaks to a human about this, she ends up waiting on hold until she runs out of patience (35mins on hold is the record)

It seems that the moment something goes wrong, O2 are too big to help anyone.

[Oxonian]

@0987654 

Lots of examples on this forum of how the Customer Service at O2 is mediocre. 

Lots of examples on the customer forums of the other mobile network operators as to how dire their Customer Service is. 

I would say that O2 aren't the worst based on my recent experiences.  

[0987654]

Its fine when it all works, as you have no interaction with them. The test of O2's mettle is when things go wrong.

An individual has no leverage over them as the threat of one person cancelling an arrangement will have no consquence to them.

Volume of Money is their arteral concern, a few cells have no consquence.

I see they have no mission statement to compare their delivery against.

<sighs>

[0987654]

Good news is we got my partners data working without waiting for 35minues on hold during a 2 hour phone call.

[Oxonian]

@0987654 

Excellent news, glad you are sorted.