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You need to contact O2 as soon as you can to let them know your SIM has been lost before you can get a new one, @Machaela - numbers here, you may be able to call the 0800 number using Skype on a PC if you have no mobile you can use: Guide: Coronavirus Community Help and Support
Call around 08:15 UK time to get onto someone before the queue gets too long.
As you are outside the UK, it will be difficult to get a replacement sent - you may be better off popping into a local phone shop and getting a PAYG or prepaid SIM there, at least you will be able to call others, even if it is a different number you will get.
If you have access to WiFi, you could also try WhatsApp, but the person you are calling also needs WhatsApp on their phone.
Good luck!
- 40436 Posts
- 246 Topics
- 1822 Solutions
You need to contact O2 as soon as you can to let them know your SIM has been lost before you can get a new one, @Machaela - numbers here, you may be able to call the 0800 number using Skype on a PC if you have no mobile you can use: Guide: Coronavirus Community Help and Support
Call around 08:15 UK time to get onto someone before the queue gets too long.
As you are outside the UK, it will be difficult to get a replacement sent - you may be better off popping into a local phone shop and getting a PAYG or prepaid SIM there, at least you will be able to call others, even if it is a different number you will get.
If you have access to WiFi, you could also try WhatsApp, but the person you are calling also needs WhatsApp on their phone.
Good luck!
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Be aware that O2 will only deliver the sim to your registered address in the UK
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