on 16-02-2021 10:32
Hi all
My mum has lost her mobile phone which was on an old style/traditional PAYG SIM, which was topped up by a card in the supermarket or by buying a voucher.
Is the £5 bundle the same sort of thing, can she just get this and top up when she needs to, without needing to use the internet or an app, and no contract? Will it work in a 2G phone like a basic Nokia? No data required, she just needs to have a basic call and text mobile.
Thanks in advance.
on 16-02-2021 10:40
The bundles are different ...all explained here and need topping up monthly.
The £5 big bundle may suit your mum.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you want a classic payg sim such as she had before then, you would need to get a sim from Tesco or Giffgaff, who both run on the O2 network.
Veritas Numquam Perit
on 16-02-2021 10:44
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 16-02-2021 10:53
on 16-02-2021 10:53
You just need to report the sim as lost and O2 will send out a new sim, with the same number and on the same tariff, so it will be just the same as it was before she lost it.
Guide: Lost or Stolen O2 Device? - How to Report it
on 16-02-2021 11:39
on 16-02-2021 11:39
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here