Dumbpone Samsung S5620

[hehma52]

I use my phone very little and still have over £16 credit but it suddenly stopped from receiving and making calls and the same with texts. Is is blocked? I have a PUK code but don't know how to apply it. The trouble is I cannot receive veryfication codes. Nothing comes through. 

[MI5 · Accepted solution]

@hehma52 

You need chargeable activity on the account at least once every 6 months, or it will be disconnected.

You'll need to call O2 to be reconnected and have your credit reinstated.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Anonymous]

@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand? 

[jonsie]

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@Anonymous wrote:

@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand? 

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No they don't which is a shame

[hehma52]

Thank you, will certainly try this. 

[MI5]

You're welcome @hehma52 

[hehma52]

Thank you MI5 and everyone else who was kind enoough to answer. All sorted now and I am up and running.

hehma52

[MI5]

You're welcome