Solved: Data

lee1989 · ‎02-07-2020

My phone data has ran out and i have 6Gb but ive only used 3gb

MI5 · ‎02-07-2020

@lee1989

Try rebooting the phone.

Numbers to call customer service here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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lee1989 · ‎02-07-2020

My phone data has ran out and i have 6Gb but ive only used 3gb
Reply

MI5 · ‎02-07-2020

@lee1989

Try rebooting the phone.

Numbers to call customer service here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lee1989 · ‎02-07-2020

I'll try that and let you know thanks for the help

MI5 · ‎02-07-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lee1989 · ‎02-07-2020

Naw that didnt work I'll just have to ring tomorrow, it says ive only a 100mb left to use but ive checked my data usage and it says ive only used just over 3gb I mostly use wi-fi so i dont understand how its gone

O2

Data

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off