Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Internet settings for my Q18 smart watch.

Hi does any one know where I can get the data setting for my Q18 smart watch. The settings it's asking for is account name and apn and username and password and Auth. type and then it asks for after I press Advanced settings Homepage and Connection t...

Resolved! unable to top up

Have just bought o2 payg sim have registered and unable to top up. No matter what debit card i use to try and top up it says unable to top up and questions the cards. Nothing wrong with the cards i use them all the time. Only wanted to put £10 on it....

Resolved! Personal hotspot not working

Hi, since swapping my old pay monthly sim for pay as you go, my personal hotspot is not working. My laptop trying to connect says “can’t connect to this network”. But I have enough data and use internet on my iPhone as per usual. What to do?

Resolved! Transferring numbers

I have 2 contracts and one of which is able to be upgraded now the other one is not due till October. If i upgrade the one that’s due when the other one is due in October can I transfer that number to the upgraded phone?

New P&G Tariffs From 9th July 2020

Just received this information: We've got some exciting news to share From 9 July, our Pay As You Go sims are getting a makeover. Big Bundles will boast more data than ever before, and changes to International Sims mean your customers get more value ...

Resolved! PAYG free £10 credit not being credited; and 5x data not showing up

Hello, I recently ordered a PAYG card because o2 promised me a free £10 credit when I pop up £10 and text FREE10 to 21500, as well as 5x Data (equal to 15GB). However when I topped up £10, 3 problems happened. 1. I was given standard 3GB data instead...

Resolved! Replacement sim card

i lost my sim card somewhere in the garden and cant find it can i have a replecement sim with the same number?

Resolved! Big bundle

Hi guys.Why o2 offers 15gb data for 10£ as big bundle which finish on1 July 2020 but when I bought it sim with that offer and top up 10£ today on 30 June 2020 they only give 3GB data.where is the 5XData like they promise?

Resolved! Sim card

Hi! I purchased a new phone but cant get my sim card out (stuck inside ).. Can I buy a new O2 sim (pay as you go)and transfer my own number, cause i want to keep my existing number.. Cheers!

Can i temporarily cut off a phone?

Hi there , I am a frustrated mum of a teenager who is choosing to use lockdown as a holiday rather than do any work / find a job/ help around the house / sign up for college etc and just lays in bed alll day on their phone disengaged from real life. ...

O2

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