Solved: Data rollover

Lisap18 · ‎24-10-2019

I've just received a message from o2 saying that my tariff is going to change to unlimited text and calls and that my data is going from 5gb to 6gb. At the moment I get data rollover is this stopping with this new tariff as it doesn't state this. I didn't request a tariff change this came from o2 but I'm just wanting to be aware of what I will get now regarding this change. Thank you

Lisap18 · ‎28-10-2019

Sorry thought I had lol EmilieT gave me an o2 address to go to as part of the new bundles
https://www.o2.co.uk/contract-free-tariff-changes

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MI5 · ‎24-10-2019

@Lisap18

You'll need to check with customer service as we don't have access to your account details on here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-10-2019

@Lisap18

Sounds unusual. I wonder if it is a way of stopping data rollover?

@Martin-O2 @EmilieT @Marjo ?

Any news on this?

Veritas Numquam Perit

Lisap18 · ‎24-10-2019

My family have had same text all on o2 says its starts next time I top up on my payg from 7th g November

EmilieT · ‎25-10-2019

Hi @Lisap18, did you find out more about this since you last posted? We don't have any general information on this right now, but I can get someone to look into your account and check what's going to happen if you'd like

Thanks for the mention @Cleoriff!

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Lisap18 · ‎26-10-2019

Not heard anymore as of yet. Thanks so much for your reply. I'm gonna wait til 7th and see what happens if I do have problems I'm gonna speak to an o2 guru. I am getting a better deal but not sure what's happening with the data rollover

Lisap18 · ‎26-10-2019

I have just message you as I didn't noticed PM before posting this

Lisap18 · ‎28-10-2019

So thanks to the lovely EmilieT my queries have been answered

MI5 · ‎28-10-2019

Do share

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lisap18 · ‎28-10-2019

Sorry thought I had lol EmilieT gave me an o2 address to go to as part of the new bundles
https://www.o2.co.uk/contract-free-tariff-changes

O2

Data rollover

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off