Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Free £10 Offer "isn't for you"?

Hello, I activated my new sim card today, with a £10 big bundle and texted FREE10 to the number on the sim envelope, but I get a reply saying this offer isn't for you? Please can someone help? Thank you! Merv

Resolved! pay as%20you%20go%20minimum%20contract

Hi,Is there anywhere on the website where I can check terms of a contract? I'm on PAYG but I can't remember if I agreed to a minimum term of a year.

Resolved! New Galaxy phone ordered with SIM

I have just bought a new Galaxy phone, but I had to agree to the package I am already on with a new sim. I was hoping to just put the old sim in the new phone, if it fits. If not how do I keep my number & credit on the new sim card.Thank you

Resolved! dongle

why does my o2 dongle say insert sim when the sim is already in and will not bring upthe connection manager

Phone Blocked / Live Chat

I am on Pay as You Go. Recently moved to Australia and want to change networks but my phone is locked to O2. I have submitted the 'request phone unlock' form twice and heard nothing back. Used the live chat over a week ago and they said I should have...

Resolved! Bundles

Hi I had a text from o2 this morning to say my bundle is increasing. My £20 bundle is going to 10gbs data unlimited texts and calls. What I would like to know is what increase is the other bundles is going to be. Thanks.

Resolved! £15 Big Bundle

Hi. I have topped up my payg phone £15 today and recieved a confirmation text that it had been converted into the big bundle.It would not allow me to send any text messages or make phone calls so I restarted my phone.After doing so I was able to send...

Resolved! SIM card number

Hi, does O2 offer any service of the selection of SIM card number?

Resolved! Classic Pay As You Go sim

I completed the online form requesting a Classic Pay As You Go sim, but the next page does not load to enable me to complete. I'm unable to visit an O2 shop, 200 mile round trip and no stores in my area stock them.Are they still available online.Than...

Resolved! Frozen back up phone

Hi. I have a back up 'alcatel' phone which i/my son very rarely use. We are going away for a few days and when I tried to top it up it said the account had been frozen. I haven't topped it up since summer last year 2018.

O2

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