Solved: Re: Changing Tariff

Roy1 · ‎05-09-2022

I have topped up $10 last night in my account and selected $5 bundle starting from 5 Sept

I received SMS from O2 last night as confirmed

However, I received SMS this morning and said I need to pay $30 for the Big Bundle and the $5 bundle will be started on 5 Oct

Kindly assist. Thx

madasaf1sh · ‎05-09-2022

@Roy1

You need to speak to customer services on 4445 and get them to start your new bundle from now.

And and FYI we use £ in the UK and not $

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎05-09-2022

@Roy1

You need to speak to customer services on 4445 and get them to start your new bundle from now.

And and FYI we use £ in the UK and not $

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Breanna · ‎06-09-2022

Hi @Roy1 were you able to get in touch via 4445?

Roy1 · ‎06-09-2022

Hi @madasaf1sh & @Breanna

called 4445 and the bundle is fixed. Thx for your help.

O2

Changing Tariff

O2 Simplicity

Sim

Device plan with VM

Can't dial

Can't do a SIM swap on MyO2