Cancelling bank payments

[Alan4]

I going to a pay monthly account and wish to cancel my payments for my paYg account

[b4u2]

probably best to do it through your bank if you are referring to direct debits

[jonsie · Accepted solution]

You should be able to cancel auto top up in My O2. Any problems, call customer service.

http://www.o2.co.uk/contactus

[Anonymous]

@Alan4 You need to call customer service. This is not O2 you are talking to. This is a customer forum 

https://www.o2.co.uk/contactus

[Anonymous]

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@b4u2 wrote:
probably best to do it through your bank if you are referring to direct debits

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You shouldn’t cancel direct debits unless you are sure that there’s 0 chance they’ll put a default on the account 

[Bambino]

@Alan4 Customer service can help you set up a Direct Debit for your new pay monthly contract. It's something you should have anyway.

[adamtemp64]

@Alan4 If moving from payg to pay monthly and keeping the same number it may auto cancel the auto topup as the number will no longer be payg just ask customer services before you do the move and any remaining credit should be applied to the pay monthly account