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App is not working

pitbule
Level 1: Joiner
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on ‎31-08-2023 15:32

on ‎31-08-2023 15:32

Hi, I'm using pay as you go for a very good while. Lately my app is not working and I was wondering, if it is because I did not poped it up for few months. 

 

Usually I use SIM just for gigs. It was working well. I am receiving and calls, and messages. Unfortunately application says, that either I am new to O2 and should wait 48 hours or I should contact customer services. 

 

I'd like to top it up right now. 

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MI5
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on ‎31-08-2023 15:40

on ‎31-08-2023 15:40

@pitbule 

No way to top it up if it's been disconnected.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pitbule
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on ‎31-08-2023 15:59

on ‎31-08-2023 15:59

Yes, sorry, seems on the phone website I totally misguided/navigated myself to the wrong direction. 

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