Account access

[rjb86]

can somebody please help me 🙏🏼 

norh of my o2 numbers have been disconnected because I haven’t paid the bills. However I need to get verification codes via Text message but I’ve got no service 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Bambino · Accepted solution]

@rjb86 If you've been disconnected you won't be able to receive text messages. You need to download Skype: Guide: A Guide to Skype 

Then you need to call the Payment Management Team on +44800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support