Solved: insurance question?

Anonymous · ‎23-02-2013

my phones screen broke, and so after having spoken to o2 insure a new phone is being delivered on Tuesday, when the new phone is delivered do i need to give the old phone to the courier who delivers it? does anyone know?

Thanks

MI5 · ‎23-02-2013

Check if the new phone comes with a battery or not first but the last one I had replaced I had to keep my battery. It was a long time ago though....

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MI5 · ‎23-02-2013

Yes, usually just the phone so make sure you keep hold of your battery, sim and sd card if you have one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-02-2013

so i keep the battery as well, they only want the actual phone?

MI5 · ‎23-02-2013

Check if the new phone comes with a battery or not first but the last one I had replaced I had to keep my battery. It was a long time ago though....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-02-2013

You have to keep the battery, sd card , charger etc as they will give you just a handset, but no battery, sd card etc

MI5 · ‎23-02-2013

That's what I thought Stu - same as I had to do....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-02-2013

im actually getting a different phone though, going from an xperia arc to an xperia s so im assuming the batterys different and that i will have to swap both the battery and the phone

MI5 · ‎23-02-2013

Dunno mate, my crystal ball's not working - Is there anything else relevant that you haven't mentioned yet ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-02-2013

@MI5 wrote:
That's what I thought Stu - same as I had to do....

yeah same happened to me years ago, vibration stopped working on my mobile, courier came with new handset but i still had to keep my mmc card, battery & charger

Anonymous · ‎23-02-2013

aha no, but thanks for your help guys, will just wait till the courier turns up and go from there I guess

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