Re: Updating payment information

CJ19 · ‎10-11-2020

Hi,

I’m having trouble updating my payment details, had anyone else had this issue before? My bill is today and I can’t pay it unless the card details accept.

Bambino · ‎10-11-2020

@CJ19 You should be able to do that on your MyO2 page: http://www.o2.co.uk/myo2

I will also tag the online account advisors. @O2Lisa or @O2Ellie can you please assist?

I DO NOT WORK FOR O2

O2Lisa · ‎10-11-2020

Thanks for the tag @Bambino

I'll private message you now @CJ19 so we can get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

CJ19 · ‎10-11-2020

Thank you for your help! 😊

SuzyLang · ‎10-11-2020

I need to update the name of account holder as I wrongly put natwest there & now I have recently changed banks but shouldn't of said natwest anyway.

gmarkj · ‎10-11-2020

I don't think that the name on the account would stop the DD being taken so long as the sort code and account number are correct (and there is money in the account to cover the DD amount)...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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Updating payment information

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