Trying to leave O2 and stop further charges on Auto-Save programme...

[Mexximus]

Hi
 
I'm looking for some advice please.
 
It seems to be a bit of a minefield trying to end my 24 month contract with O2!
 
I have rang O2 a few times over the past couple of months to ensure I'm not charged any extras/further fees after cancelling my 24 month contract. 
 
I rang in July one month in advance and asked this question specifically and was reassured there would be no further charges after cancelling if it was a few days before...
 
I get through to an off shore call centre on the 4th Aug and they tell me my contract is cancelled and send a PAC code...
 
My contract ended on the 8th August and my PAC code is only just going through today on the 10th Aug with a different provider.
 
I now get a message saying I'm on an auto-save programme which I don't want to take out or pay for!
How do I cancel the auto-save charges of £17 (get a refund) and just leave O2. How do I stop this hassle from reoccurring in the future and stop auto-save from charging me after my contract ends. I was reassured by an advisor last month that I wouldn't get any further fees or auto renewals.
 
It's been quite a stressful experience just trying to get help and leave.
 
Thanks
 
 

[Enlli]

I'm not sure what an auto save program is, something I've never heard off.

Once your number transfers your account with O2 ends. There may be a residual payment, but that's it.

Can't see how O2 can charge for a number that is no longer with them.

Maybe another of our members have heard of this, but we have no O2 staff here to ask

[Enlli]

Found this.

https://www.o2.co.uk/help/account-and-billing/auto-save

It should mean it will end when your PAC is actioned.

Th