Earbud Promotion code hasn't arrived

[Rayhan_M]

I had ordered a Samsung s23 (256gb) which was an eligible device for this promotion. I even spoke to the rep I was talking to when sorting the co tract and he told me I would be eligible for it too. I ordered my phone/sim on the 3rd of july and received it a couple days later. I have yet to receive the code for this and it has been more than 30 days. Is there anything I can do about this or anyone I should reach out to?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202