Solved: Telephone number

AmandaGarcia · ‎24-11-2018

Hello everyone,

Some days ago I visited one of O2 shops and I could buy a Pay Montlhly Sim for my Iphone.

The thing is that I want to keep my old phone number (from another company) and during the process in the shop they asked me about the PAC number to apply for it.

Yesterday, I received the bill where appears my old number but in the mobile still the new number... how long it takes to update the information?

Thanks

MI5 · ‎24-11-2018

Hi @AmandaGarcia

Go to Settings >Phone >My Number and change to your number.

It won't change by itself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-11-2018

Hi @AmandaGarcia

Go to Settings >Phone >My Number and change to your number.

It won't change by itself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎27-11-2018

Hi @AmandaGarcia, and welcome to the forum

Did you get a chance to check your settings yet, as advised above? Let us know how you get on with that, and if there's anything else the Community could help you with!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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