Prime extra

[Keith9173]

I have the Amazon prime extra on my 02 till feb 2021 , when I login to my prime account to watch Tv it’s telling me I don’t have a subscription.

[Bambino]

I will tag the O2 account advisors who aren't online at this time, but will be able to look into this for you tomorrow.

@O2Lisa or @O2Ellie can you please assist @Keith9173?

[O2Ellie]

Thank you for the tag @Bambino.

@Keith9173 I will send you a private message now and we can have a look in to this for you.

[O2Ellie]

Hi @O2Richard 

This is the thread if you could help @Keith9173 with his query that would be great.

Many thanks

[O2Richard]

Thanks @O2Ellie 

Hi @Keith9173 

I will Pm you to help you out with this