Premium rate

[Jacqui]

Been charged for a call not made? Premium rate call seemly 9s costing over
£5. Can't seemed to find much out about this number 09023951816 or get through to o2 the 202 call just cuts off and the landline number yes but seemly o2 inundated with calls ??

[Cleoriff · Accepted solution]

Hi @Jacqui

Follow the advice here please https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Another helpful site https://payforitsucks.co.uk/

Hope that helps and welcome to the forum

[Cleoriff]

@Jacqui

On checking number it appears to be originating from Japan and then I found this

http://www.whocellphones.com/phone-number/0902395

So your best bet is to block the number on your phone

Contact customer services https://www.o2.co.uk/contactus and ask them to put the following 2 bars on your account

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)

[Jacqui]

Hi thanks I went on the checker it's some sort of voice recording. And yes Japanese is what I found. None of the info makes sense. Looked at my phone calls and it's saying I called it 12th Nov call lasting 8 seconds. Very strange

[Jacqui]

Just can't get through to them. On line chat is down 202 is down.

[Cleoriff]

@Jacqui

Try a little later (about 10am). They may be very busy after the network outage.

Don't use live chat. Customer services are the people you need to speak to for the bars to be applied.

In the meantime BLOCK the number on your phone.