PHONE SENT THROUGH DHL GOT SWAPPED FOR A POWERBANK

[TonyOkoh]

Opted for the iPhone 14 pro max upgrade and waited for weeks, got a message that the phone would be delivered by DHL on the 21st October, waited till 4pm and was sent a message that my address could not be accessed (found that strange as I was home all day and DHL has delivered parcels to my address in the past). Parcel was subsequently delivered on the 24th October, opened it and found that the phone had been swapped for a powerbank. Not sure what to do but intend to chase this till the very end as I cannot be paying for a powerbank. 

[pgn · Accepted solution]

Looks like you should contact the sales team as they can help with that, @TonyOkoh  – message them on Social Media if that works best for you - links just below this post

Or you can call them on 0800 081 0255, around 8am in the UK is a good time to try.

Good luck!

[TonyOkoh]

Thanks @pgn, i have contacted them and they are on a long investigation hunt, it's been a real pain trying to get feedback as I have had to chase and wait for updates for over a week now and nothing seems to be happening, rather I keep getting reminders about my new deal. Looking at escalation options

[TonyOkoh]

Tagging @Martin-O2, @RafaC and @lewys-gp for assistance.

[pgn]

The Board or Forum managers are off at weekends, you may fare better tagging one of the O2 Advisors on today: @O2Jonathan should be on now.

Good luck, @TonyOkoh.

[O2Jonathan]

thank you for the tag @pgn , I will private message you now @TonyOkoh to take some details and look into this for you.

[pgn]

Thank you, Jonathan. @TonyOkoh - you'll need to check in your PMs here on the forum to progress - good luck!