Old number not transferring

[ChucklesQ]

I have recently switched to O2 from Vodafone, I completed the online form with my details and PAC code a week ago to get my old number switched across but nothing has happened. Any ideas? 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this