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JW7
Level 1: Joiner
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on ‎16-06-2023 21:08

on ‎16-06-2023 21:08

Hi, I recently took out a new contract with yourselves. In the offer it stated the extra (Amazon/Disneye etc) would be for 6 months however when I visit the site or app, it lists just 3 months. Why is this different? Thanks

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jonsie
Level 94: Supreme
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on ‎16-06-2023 21:12

on ‎16-06-2023 21:12

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎16-06-2023 21:12

on ‎16-06-2023 21:12

@JW7 

If you have evidence of 6 months you should contact O2 to check what's changed. 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
  • 95979 Posts
  • 612 Topics
  • 7147 Solutions
Registered:

on ‎16-06-2023 21:12

on ‎16-06-2023 21:12

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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JW7
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on ‎16-06-2023 21:14

on ‎16-06-2023 21:14

thank you!!

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madasaf1sh
Level 78: King of Kings
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on ‎16-06-2023 21:16

on ‎16-06-2023 21:16

@JW7 

It is very cleverly worded (and same with all companies doing these offers), theT&C's say up to 6months 

 

madasaf1sh_0-1686946472376.png

 


I have just had this with Barclaycard and Apple, and it all says upto 5months.. and got random months between 5 and 3

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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