Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Random Calls

I keep getting calls from unknown numbers saying that I have rung them how can I stop this happening?? I have tried a reset of the phone, deleted recently installed apps and cleared search history

O2 Travel

My latest bill has three charges for O2 Travel. I have tried the online chat to find out what the O2 Travel charge relates to but the was a cul-de-sac.Can anyone enlighten me? David H

British Transport Police - Text 61016

Can I ask why O2 charge for texts to the British Transport Police text service - 61016. Other operators don’t and I feel, that given we want to encourage people to report incidents to police on public transport that this fee should be waived by O2.Te...

Plan.com?

Had a call from a company called Plan.com who knew that i was with O2 and that i was self-employed, no more than that. They claimed to be under O2/ worked alongside them. They offered me a ‘business deal’ which was much cheaper than what i’m currentl...

Resolved! Refusing delivery

Hello, I refused a delivery today as I'd like it to go back to o2 and I can get a refund. It was an apple pencil that I didn't want anymore. The courier was DHL. After I refused delivery, I received this message, "Looks like our driver tried to deliv...

Resolved! Data queries

Hello newbie here. Iv recently been blocked making calls texts and no data due to falling behind on my bill but a couple of days now since I paid in full but only been able to call out and text again but still no data. Iv tried asking the support tea...

Resolved! O2 refresh

Hi, I would like to know if I can apply my o2 student discount to my Refresh contract? I started my contract over a month ago and I have found cheaper options for the iPhone 14 (128GB) on other websites.

Why didn’t I get an emergency alert today

Hi All, Along with many others, I didn’t get my emergency alert notification today either on my iPhone, O2, or iPad, 3, although my husband got his on Vodafone standing next to me. Device notifications were on, latest upgrade and within 4G etc. Genui...

Resolved! Redeem promotion gadgets

How do I redeem the promotion gadgets i got as part of my new phone?

Resolved! Bill

I need a print out of my O2 bills for the last 12 months to April 6th for my accounts. Can I find it on My O2 or is it somewhere else?

O2

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