Solved: Re: NHS discount

Deborah · ‎17-08-2020

Hi

I have just upgraded my phone and can't remember how to get the NHS discount code and to apply it. When I picked my phone up in the shop the assistant said I needed to text NHS01 to 60202 but the message failed to send. Is this correct or can I get it another way?

Many thanks Deborah

Cleoriff · ‎17-08-2020

@Deborah

The number to text to is 61202

All info here Guide: O2 Open & Friends and Family discounts - How to sign up

Edited to add correct number

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎17-08-2020

@Deborah

The number to text to is 61202

All info here Guide: O2 Open & Friends and Family discounts - How to sign up

Edited to add correct number

Veritas Numquam Perit

gmarkj · ‎17-08-2020

It might also fail to send if you have a £0 spend cap on your account (even though texting this number is free).
Try the number @Cleoriff has given, and if it fails you need to call customer services (or go into a shop) and ask them to change it for you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

LukasB · ‎24-08-2020

Hey @Deborah hope you managed to get this sorted and got your discount applied.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Deborah · ‎27-08-2020

I still haven't heard anything to say I've got the discount, should I reapply?

Anonymous · ‎27-08-2020

Hi, @Deborah,

Check your myo2, the discount will show on there. But it can take up to 36 hours to go on.

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