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My imei has been reported as lost or stolen - but isn’t

Bolt94
Level 1: Joiner
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on ‎04-03-2025 21:34

on ‎04-03-2025 21:34

I took my phone to Apple to have the back screen replaced - they couldn’t repair the device as my imei is down as lost or stolen. 

this makes no sense as I’m using the phone… it’s an upgrade from a few weeks ago. 

o2 said they couldn’t see anything / then they could. What’s going on - how do I fix this 

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MI5
Level 94: Supreme
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on ‎04-03-2025 21:48

on ‎04-03-2025 21:48

@Bolt94 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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