cancel
Showing results for 
Search instead for 
Did you mean: 

My O2 App not working

Anonymous
Not applicable

My O2 app on Android galaxy S2 works to a degree but the data figure is fixed and never changes. The texts left and minutes update but my data figure has been 93.7MB all month even though I have been using the net, down loading apps from play and navigated in Google maps often.

I have tried uninstalling but when re-loaded the same situation occurs.

Message 1 of 5
3,026 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Picture messages are not included with texts and voicemail is not included on Pay and Go.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 5 of 5
2,962 Views
4 REPLIES 4

Anonymous
Not applicable

What does it show when you check your Recent Charges online?

Message 2 of 5
3,005 Views

Anonymous
Not applicable

My Auto top up of £10 was applied today but as a picture message and a voicemail was sent the balance went to £9.60. My plan is a £10 per month, and the My O2 app updated saying my allowances will be shown once I top up. I thought that as my balance was now under £10 I'd need to top up by 40p but the minimum I could do was £10 so my balance was then reported on the top up line as £19.60. The My O2 now says my balance as £9.60 but now reports I have 500 texts 100MB web  and 75 mins.  just need to use web a bit to see if data fig changes.

Message 3 of 5
2,986 Views

Anonymous
Not applicable

I have gone online and cant find where to find recent charges. Only find rewards info top up history

Message 4 of 5
2,984 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Picture messages are not included with texts and voicemail is not included on Pay and Go.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 5 of 5
2,963 Views