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My O2 App Live Chat

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msammels
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on ‎22-10-2019 22:21

on ‎22-10-2019 22:21

Hey, does anyone how long the live chat conversations are kept in the My O2 app, or if there is any way to manually remove them?

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MI5
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on ‎23-10-2019 09:59

on ‎23-10-2019 09:59

@msammels 

I just did a test and if you open a chat conversation and then tap and hold on the text box, you get a X top left of screen to delete it.

This is on Android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎22-10-2019 22:40

on ‎22-10-2019 22:40

Try swiping left on the message @msammels 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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msammels
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on ‎22-10-2019 22:56

on ‎22-10-2019 22:56

I tried this - no joy sadly.
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MI5
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on ‎22-10-2019 23:00

on ‎22-10-2019 23:00

'twas just a guess as I don't use live chat and that's how you delete other notifications in the app.
Have you tried asking Aura?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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msammels
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on ‎22-10-2019 23:02

on ‎22-10-2019 23:02

I haven't - I did ask O2 Live Chat support (on the website) on how to remove conversation threads from within the My O2 app and they had no idea what I was talking about grin
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jonsie
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on ‎22-10-2019 23:05

on ‎22-10-2019 23:05

@msammels wrote:
I haven't - I did ask O2 Live Chat support (on the website) on how to remove conversation threads from within the My O2 app and they had no idea what I was talking about grin

Now why do I not think that unusual...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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TallTrees
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‎23-10-2019 09:53 - edited ‎23-10-2019 09:54

‎23-10-2019 09:53 - edited ‎23-10-2019 09:54

Chat has no idea? @msammels 

LOL  Crazy LOL



HAPPINESS IS BEE SHAPED

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MI5
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on ‎23-10-2019 09:59

on ‎23-10-2019 09:59

@msammels 

I just did a test and if you open a chat conversation and then tap and hold on the text box, you get a X top left of screen to delete it.

This is on Android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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msammels
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on ‎23-10-2019 17:14

on ‎23-10-2019 17:14

This does not appear to work on iOS.
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MI5
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on ‎23-10-2019 17:22

on ‎23-10-2019 17:22

I'll have to check that tomorrow.
I don't have an iPhone on O2 with me at the moment.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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