Re: Modem

Bevvyj · ‎02-11-2018

Hi when checking my recent charges I noticed it says modem.o2.co.uk, what does this mean please? It usually just says idata

MI5 · ‎02-11-2018

Check your data APN still says idata.mobile.o2.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Bevvyj · ‎02-11-2018

Yes that seems ok

MI5 · ‎02-11-2018

Have been using a vpn to connect to data or is your vpn turned on by accident?
Might be best to call customer service on 202 if you’ve done nothing different this month?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bevvyj · ‎02-11-2018

Haven’t done anything any different but have 2 entries under yesterday, idata and modem ... not very techy, what’s a vpn?!!

MI5 · ‎02-11-2018

A VPN is a virtual private network which you can use to bypass the network settings for various different reasons. Also used by security cameras and things like that if you have installed or connected to anything. There is a switch in your settings to turn it on and off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bevvyj · ‎02-11-2018

Ah ok! Sounds rather odd might get it checked out! Thanks for the info

MI5 · ‎02-11-2018

Just give customer service a call and they'll be able to tell you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-11-2018

@MI5 wrote:
Just give customer service a call and they'll be able to tell you.

Really....?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎05-11-2018

Hi @Bevvyj, I was wondering if you found out more about those charges since you last posted?

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