Mast not working

[Anonymous]

ME17 3EH local mast not working - hasn't been for sometime. Have spoken to an adviser - using TU Go now. Just want to know from the Network Team how much longer till the mast is fixed & normal service resumes? Not good for business or home use. Registered for updates, nothing received, other than keep checking the status online.

[jonsie]

Hope they get it sorted as soon as possible for you. Sometimes it can be a matter of access or waiting for parts but on rare occasions masts are decomissioned. Hope this isn't the case for you.

[Anonymous · Accepted solution]

This is a customer to customer forum I am afraid so we won't be able to answer your question here as we don't have this information. 

[Anonymous]

Ah, apologies... ok I will track them down for an answer another way, elusive little wotsits. K.x

[Anonymous]

Not defending them in anyway shape or form but sometimes getting to the mast is more complicated than just turning up in a van with a ladder, as @jonsie mentioned. Sometimes access has to be gained from landowners etc, but here's hoping they can get your issue resolved sooner rather than later.

[Anonymous]

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@Anonymous wrote:
Ah, apologies... ok I will track them down for an answer another way, elusive little wotsits. K.x

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Download the O2 'My Network' app and report it through there.

I usually get an answer within a few hours from 'the team'

[perksie]

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@Anonymous wrote:
. Registered for updates, nothing received, other than keep checking the status online.

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You won't hear anything until it's fixed, no other updates are available.