Issues with the O2 Recycle website

[CampFreddy]

I'm interested in upgrading my current phone to the iPhone 13 using the O2 Recycle option, but I cannot complete a quote as I cannot answer the question around removing iCloud/Find my iPhone (the drop down is not enabled for selection). Nor can I actually log in or request a password reminder.

I've tried using Microsoft Edge and Google Chrome on my PC. I've tried using Safari on my iPhone.

I have emailed O2 Recycle directly with no response.

This is show-stopping.

[MI5]

@CampFreddy 

I just tried on Chrome and it looks OK for me.

You can try calling them if no response by email.

T: 0333 4004237

E: O2Recycle@ingrammicro.com

Opening times: Mon - Fri 9.00 - 5.00

[CampFreddy]

Thanks for having a look. I've re-tried multiple browsers, using 4G on my phone, rebooted my router... everything. There should be no reason why this question/drop-down alone is inactive.

Based on the message in the popup, I wonder if it's making a call somewhere using my IMEI and ascertaining that iCloud/Find my iPhone is still installed/active on my phone (which it should be because I'm still using it).

Looks like I'll have to phone them. Sigh.

[MI5 · Accepted solution]

@CampFreddy 

Ah I see, you haven't turned off find my iPhone yet.

Just turn it off to complete the process then you can turn it back on again until you send it off.

[CampFreddy]

Bit weird that they do it as a live API call rather than just let the user select an answer. Or at least make it clear(er) that Find My... needs turned off prior to initiating a quotation.

Now to see if I can solve the mystery of how to log in.