Insurance claim

DillonG · ‎18-09-2020

How do you make an insurance claim? The my02 app tells you to ring customer service and when you do the automated service tells you to use app???

madasaf1sh · ‎18-09-2020

@DillonG

Best Way is to follow the instructions below when calling:

ou need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎18-09-2020

Hi @DillonG

You do have to call customer services on any number in this guide Guide: Coronavirus Community Help and Support

There is also a form you can complete here https://www.o2.co.uk/sites/default/files/2017-04/o2insurance_claimform.pdf

Veritas Numquam Perit

MI5 · ‎18-09-2020

@DillonG

All you need is here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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