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In the middle of a chat making a new deal and got cut off

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Elli
Level 1: Joiner
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on ‎22-07-2018 23:31

on ‎22-07-2018 23:31

I was in the middle of an o2 chat with a guru and it got cut off. I was organising a new contract and he gave me a really good deal but now I don’t know if I can get it. I took a screen shot of the deal he gave me. Is there anyway I will be able to get it?
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MI5
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on ‎22-07-2018 23:44

on ‎22-07-2018 23:44

Hi @Elli 

As this is a customer to customer forum we’d have no idea. 

You would need to contact customer service again to get confirmation.  

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎22-07-2018 23:44

on ‎22-07-2018 23:44

Hi @Elli 

As this is a customer to customer forum we’d have no idea. 

You would need to contact customer service again to get confirmation.  

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎23-07-2018 00:58 - edited ‎23-07-2018 00:59

‎23-07-2018 00:58 - edited ‎23-07-2018 00:59

Hi @Elli

If you contact customer services on the link above, between 8-8.30am in the mot=rning you will avoid a long wait. Hopefully there will be a record on your account of your chat

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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on ‎23-07-2018 07:47

on ‎23-07-2018 07:47

I’d call them to be certain
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EmilieT
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on ‎23-07-2018 10:58

on ‎23-07-2018 10:58

Hi @Elli, have you reached out to Customer Service again since you posted? Did you get the deal you were offered by the first agent on Chat in the end?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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