DPD delivered a parcel but did not contain my phone

[Sonrob]

Has anyone had their phone delivered and it was not a phone in the package. DPD made a delivery to me but the parcel didn't feel right and on opening it, it was not a phone. Managed to stop the delivery driver and took photographic evidence, spoke with 02 who said DPD will be in touch with a new phone. Tried to contact 02 again today and the call was disconnected and I can't now ring back for 30 mins. Tell me I am not the only one this has happened

[madasaf1sh]

@Sonrob 

Not unheard of but not common either.  Best thing to do is get o2 to log it with DPD as a stolen parcel, but you will need to perserve with o2 to get it resolved, it might be better to contact the Sales Team on 0800 081 0255 and get them to have a look.

[Sonrob]

Great thanks. I might pop in to the store

[Oxonian]

If you do a search of this forum @Sonrob, you will find other examples of customers allegedly receiving empty boxes. 👍 

[madasaf1sh]

@Sonrob 

The store won't be able to help you, they will just direct you to customer services 

[Sonrob]

Hi thank you I have now had a proper robust conversation with sales team who have assured me everything is going in the right direction DPD conduct their investigation and I should have a new phone next week

[Sonrob]

Hi thank you I have now had a proper robust conversation with sales team who have assured me everything is going in the right direction DPD conduct their investigation and I should have a new phone next week

This forum has been very helpful

[Cleoriff]

Fingers crossed then @Sonrob 🤞