Credit Referral

[Anonymous]

Yesterday I tried to change my phone and my wifes phone from EE to O2 with Carphone warehouse.  Unfortunately, due to 2 addresses with the same surname at my postcode the credit check for the second phone change would not go through.  Carphone  Warehouse tried to access the system so many times that in the end the credit referal was declined.

Today I tried to join O2 through the O2 shop in Newton Abbot with the same result.

I have an excellent credit rating as found on Experion, but the O2 computor system has been cannot access that as Carphone Warehouse tried too many times to get a posotive reply.

Despite all this, and indeed a strange bill for £13 from O2 today, I would still like to change our 2 phones from EE to O2.

Please help as I wish to proceed with the change and an upgrade to our phones.

Tony Harrison

[MI5]

You will need to contact them directly for a response on this, but the first checks should time out after a week or so which may be quicker than the response you will get from O2.
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[MercedesS]

Hello @Anonymous

I have sent you a PM because we need some private information to be able to help you. Thanks @MI5 for the help