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Chat option

UnableToDisplay
Level 1: Joiner
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on ‎24-11-2021 20:57

on ‎24-11-2021 20:57

There was a chat option about a year ago and now it is either hidden or no longer available. I have some questions about renewing my contract but I don't want to call to India or go to the nearest O2 store. Chat was the most convenient way of contacting O2 for me, how can I access it?

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MI5
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on ‎24-11-2021 21:19

on ‎24-11-2021 21:19

@UnableToDisplay 

When available it's on here https://www.o2.co.uk/contactus or hang around the shop pages https://www.o2.co.uk/shop 

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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UnableToDisplay
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on ‎24-11-2021 21:33

on ‎24-11-2021 21:33

I don't have FB or Twitter, I'd like to renew my contract by chat ideally if it is not possible and I will have to go to the local store then I can go to Vodafone for instance as it is closer. I'll try again tomorrow during the day, thanks!

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madasaf1sh
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on ‎24-11-2021 21:33

on ‎24-11-2021 21:33

@UnableToDisplay 


Most of o2's Call Centre's are in the UK, and the out of country ones are in South Africa...  Virgin Media's are also in the UK and the Philippines 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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In response to UnableToDisplay
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on ‎24-11-2021 21:47

on ‎24-11-2021 21:47

@UnableToDisplay 

You can contact the sales team by phone too. You can call them on 0800 081 0255

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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UnableToDisplay
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on ‎29-11-2021 10:06

on ‎29-11-2021 10:06

So apparently chat with live person is no longer an option in O2. I've tried during the normal UK working hours and there is no chat available. The only option is that useless Aura.

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