Cant get through to 8002

[Anonymous]

Dont bother ringing  8002.  They don't answer.  We are a business account and can't get through to upgrade.  Absoolutley no problem to me though! 

[Anonymous]

Why have we got begging ads from O2. Again, another reason why i don't give to charity .....

[viridis]

Why?
Because O2 put the ads on the phone line while you are waiting instead of further inconvenience after your call?

[jonsie]

I've never heard any adverts on the consumer lines...?

[Toby]

---

@Anonymous wrote:
Why have we got begging ads fromO2. Again, another reason why i don't give to charity .....

---

Hi @Anonymous, sorry to hear you're having trouble. I'm Toby, the community manager. Could you go into a bit more detail about these ads you're seeing/hearing?

[Anonymous]

Toby I would rather you tell me why i can't get through to O2 to discuss an upgrade? Business account too. Can't start 'Live Chat' either - no matter how long i wait ........ O2 are falling apart !!

[Toby]

---

@Anonymous wrote:
Toby I would rather you tell me why i can't get through to O2 to discuss an upgrade? Business account too. Can't start 'Live Chat' either - no matter how long i wait ........ O2 are falling apart

Hi @Anonymous,

This community is designed as a peer-peer community where members help each other out. Feel free to send me a private message about these issues. Also I shall create a new thread out of your posts, as this thread refers to Live Chat.

[Anonymous]

Noted !