Can't activate Audible extra when already have an Audible account

[Richard58]

I upgraded to a new contract that came with a 6 month Audible extra for free, when I try and activate it, it takes me to Audible/Amazon but says as I have an active Audible membership it can't be used until my membership is not active. So I've cancelled by Audible membership, but the O2 audible extra activation link runs out in 23 days which is too short as my Audible membership (which has now been cancelled) will run till the end of the month. I tried dialling 202 to talk to someone but they said there was nothing they could do, the offer can't be extended, re-issued, or changed - seems like this is something offer people must have encountered before?

[MI5 · Accepted solution]

@Richard58 

You'll need to talk to Amazon and ask them to cancel you immediately, but you'll lose the current month you've already paid for.

[Richard58]

Thanks - that did the trick - phoned audible and got them to end my membership immediately (rather than having the free 30 days) - could then activate the offer

[MI5]

Welcome