Solved: Re: Calls abroad

Jp20 · ‎06-04-2023

Don’t know if I am asking in the right place but someone might be able to help.
my son is travelling abroad. Currently in Ghana. He just got his bill and has been charged £52 for 2 calls that I made to him. Why is he charged when I called him? Tried the online robot app and been waiting all day still no reply!

Enlli · ‎06-04-2023

Calls in both directions are chargable at international rates

Standard ratesMaking calls£2/minReceiving calls£2/minSending

texts50p/text

Using data£7.20/MB

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎06-04-2023

Calls in both directions are chargable at international rates

Standard ratesMaking calls£2/minReceiving calls£2/minSending

texts50p/text

Using data£7.20/MB

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎06-04-2023

@Jp20 I don't think O2 has any agreement with any network in Ghana, hence the hefty charges:

https://www.o2.co.uk/international/using-your-phone-abroad

I DO NOT WORK FOR O2

madasaf1sh · ‎06-04-2023

@Jp20

Because whilst roaming calls received or made are chargable has they been since roaming first started. And Ghana, is one of those countries where charges are the standard charges...

Not sure why you think they should be free...

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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