Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Call restriction Spain

I'm in Tenerife with my husband and he is unable to text or phone me. He gets a message stating restriction on this number. I am on a rolling contract. We have no issues in the UK. Any ideas?

Resolved! Claiming free galaxy Buds Pro2 issues

I have used the code in the checkout when attempting to get my free buds but once I entered the code in it says its free but still asks for direct debit account details for a monthly direct debit of £5.38, why would I need to pay that for free buds?

Can't activate Disney+ Extra

@TheresaV @O2Lisa I hope I've tagged the right people - I think you helped someone else.I've added Disney plus as an we extra on my account. It says I need to activate it but when I try to follow the link they provide I get an error code. I can't get...

Resolved! Reactivation of iphone

I lost my phone 10 days ago, I reported it lost and a block was put on my phone. The phone was found the next morning in my friends car so I called back and requested phone to be activated. 10 days have passed and It still does not work despite havin...

Resolved! Extra £100

So I'm planning to recycle my Samsung S20 FE 5G for £91 through O2 Recycle. I got an Extra £100 voucher with my S23+ contract so I was just wondering when my trade-in gets processed, do I get a choice of where it goes? Like can I get the entire £191 ...

Resolved! tariff package

I changed my ticket but it hasn't entered yet

Resolved! "Save up to £500. Ends 31 May"

Hi, Just wanted to ask regarding the promotion currently going on for upgrading to an S23 plus - there's currently a deal on that saves £500 (£212 device plan and £288 on airtime plans) and this is something i'm currently interested in my only issue ...

Resolved! Free extras with phone

Hi, I was told I would revieve a free Fitbit versa four and some pixel buds but I haven't received these, when will they come? Thanks

Resolved! Migrating number from an old (existing) airtime plan to new contract via third party

Good afternoon! To cut a long story short, my current phone got water damaged so I paid the remaining balance on the device plan and requested a PAC code. I was advised my airtime plan would stay active until the PAC code was used. I then purchased a...

Resolved! Wheres my galaxy buds Pro 2?

Had the galaxy bud pro 2 free with my new upgrade but still haven't received any details on how to claim them How long doesnit usually take to get the details for it?

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