AirPods fault

Anne11_1 · ‎14-01-2024

My left AirPod is significantly quieter than the right. I should be entitled to a free pair of headphones for this issue? I bought it at O2, not Apple

pgn · ‎14-01-2024

So long as nothing is blocking any vents in the pod, @Anne11_1, speak to Apple Direct. They can do a remote diagnosis before you trek to a store. Genius Bar Reservation and Apple Support Options - Apple (UK)

Good luck!

[Edited for grammar]

Links to O2 Social Media Team here

Enlli · ‎14-01-2024

I wouldn't let O2's repair service anywhere near.

If under 12 months let Apple deal with it

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎14-01-2024

@Anne11_1

If you swap the pods left to right does the issue stay with the pod or your ears?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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