no o2 network connection? online info says signal fine. i have a blackberry z10. anyone??

[Anonymous]

G

[Anonymous · Accepted solution]

Hi,

Is the 02 network name logo appearing in the status bar along with a 3g logo ?

Remove your sim card to give it a clean to remove any possible static build up then re boot.

Check your phones settings to ensure the toggles are all set correctly and your APN settings are correct.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Contact 02 Customer Services to ensure your account is set up Ok.

Contract Customers 202 or from a  Landline 

0844 809 0202

5p / min†

PAYG Customers 4445 or from a Landline  

0844 809 0222

5p / min**

You may need a replacement Sim Card to whch a blank can be picked up from any 02 Shop or ask them to post you one.

If instore the swap can be done there or complete the swap at home using the swapmysim online form.

Be aware it can take from approx 2 hours to 24 hours to fully re activate, and turning your phone off and on throughout this period typically helps to reset your services.

http://swapmysim.o2.co.uk/

If after replacing the sim etc nothings changed then you can still report the mast even tho its saying all is fine on the Status Checker page.

Also If after following the above your still having issues then seek assistance from the phone manufacturer to rule out that the phone is at fault.

[Anonymous]

Swipe down from the top of the screen on the homescreens, and select Settings, Network Connections. Ensure Flight Mode is set to off.

Now select Mobile Network:

• Ensure Mobile Network is On.
• Data Services can be On or Off but you need it to be on to access the internet, etc.
• Data services while roaming can be set to off.
• Set Network Mode to 2G
• network Selection Mode can be set to Automatic

Now what does the very bottom pane ?(beneath the Network Selection Mode options) say? Has it changed to say O2-UK and GPRS?