losing signal

[Anonymous]

Losing signal for over a month now 02 telling me networks ok in my area and to ring technical but I cant as I don't have signal. Its not just me it's all 02 users I know. 02 wont help spent over 2 hours in chat and they just passed me around dont know where to go next........

[perksie · Accepted solution]

Have you checked with your full postcode here:

http://status.o2.co.uk/

If this is affecting others it will help if they all report it.

[Anonymous]

I have just bought an Iphone 5 and have had the same problem in the Denbighshire area for almost two weeks. I have been on "Chat" for hours to and they say the engineers are working on the problem, but on the network and signal status on the O2 web site it shows the area is ok...

But as soon as I get past the Mold area it comes up "No Service". I took the phone back to apple yesterday in Liverpool (100 mile round trip) and they tell me the phone is fine its an O2 network issue.

Is anyone else having similar problems with O2 in the Chester or North Wales area..?

[Anonymous]

I'm in Abergele and its happening here as well and it needs sorting out, its been going on to long now.

[Anonymous]

Have either of you thought about calling O2 customer support to let them know about the problems? The online Chat functionality isn't great for things like this, so speaking to a customer advisor in the UK might give you more information or let O2 know that there is a problem.

[Anonymous]

I have not only thought about it, but believe it or not called O2 customer support twice and waited over 20 mins each time to get through to a UK advisor @ 5ppm, because I have no O2 signal on my mobile and the advise was to turn off the 3G and see if that helps, which it hasn't.

Its only another thought, but could O2 not improve their 3G network coverage and also employ more advisors to answer the phones sooner.

Customers these days don't want to wait 25 mins before I get though to any advisor.