Where is my refund?

[ombudsman]

I am still waiting for a refund of £133 i went to my local shop as the customer service couldn't find my account... well they wont as i cancelled last year yet you have managed to find my bank account and have been taking money from my account.. when i spoke to the shop they called customer service and they confirmed it was a mistake on their end..and that i would receive and email stating this and my refund would be sent.. i am still waiting for the email and the refund.. i have spoken to ombudsman and i have been informed about taking this further.. this needs paying back to my account soon.. if not i will be taking the next step.. i have had non stop stress from this company someone needs to sort this now!

[MI5]

@ombudsman 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Refunds | Account and billing | Help & Support | O2