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Mystery texts

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Anonymous
Not applicable

on ‎04-01-2017 11:00

on ‎04-01-2017 11:00

I tried unsuccessfully to resolve this on live chat. I forwarded a text to my partner, she never got it. My bill shows 3 simultaneous charges for texts to a US landline, her daughters number, but my partner's name against it. No such texts showing as sent on messaging. Not a lot of money but seems totally bizarre. Phone is Lumia 650 on O2 pay monthly. Any ideas?!
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jonsie
Level 94: Supreme
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on ‎04-01-2017 11:11

on ‎04-01-2017 11:11

I can only think you have the numbers linked in your contacts. Live chat really can't help with this, Much better to call customer service.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
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on ‎04-01-2017 11:11

on ‎04-01-2017 11:11

I can only think you have the numbers linked in your contacts. Live chat really can't help with this, Much better to call customer service.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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In response to jonsie
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on ‎04-01-2017 11:27

on ‎04-01-2017 11:27

I don't suppose they share the same Windows ID at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎05-01-2017 15:27

on ‎05-01-2017 15:27

Thanks guys good bit of lateral thinking! I found a second profile for my partner and lo and behold the number in question was there as a mobile. Solved!
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Toby
Former Staff
In response to Anonymous
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on ‎05-01-2017 16:00

on ‎05-01-2017 16:00

@Anonymous wrote:
Thanks guys good bit of lateral thinking! I found a second profile for my partner and lo and behold the number in question was there as a mobile. Solved!

Mystery solved! Good to hear @Anonymous and welcome to the forum.

Well done @jonsie and @MI5 slight_smile

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