Help needed

Karis1 · ‎31-03-2020

I have forgotten my passcode on my Huawei is there any way I can get into my phone without the passcode

MI5 · ‎31-03-2020

Keep entering it wrong and eventually it will give you the option to login with your Google account details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Karis1 · ‎31-03-2020

Is there anyway I can reset it without it deleting all my messages and information etc

MI5 · ‎31-03-2020

It won't delete anything if you do as I said

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎31-03-2020

@Karis1 The only other way is a factory reset and that will wipe your phone.

https://consumer.huawei.com/en/support/how-to/detail-troubleshooting/en-us00692865/

I DO NOT WORK FOR O2

Karis1 · ‎31-03-2020

Yeah that will wipe all my text messages tho won’t it

MI5 · ‎31-03-2020

You will lose everything with a reset but you'll still need to know your Google account details to complete the wipe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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