Solved: Contacts

Anonymous · ‎29-11-2015

This has happened twice now, All my contacts disappear from my phone book and my brothers contacts appear (He lives in France by the way) we both have Nokia smart phones. Can anybody help ?

MI5 · ‎29-11-2015

It has to be a shared account that is syncing across both phones. It's the only way it can happen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎29-11-2015

Are you both signed into the same MS or Google account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-11-2015

I dont know, this has only recently been happening

MI5 · ‎29-11-2015

It has to be a shared account that is syncing across both phones. It's the only way it can happen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-11-2015

Did you backup your phone to cloud, i do this at least once a month you can backup apps+settings text photos videos, it`s so you can recover your phone should the worst happen, it`s under system settings- backup.

Anonymous · ‎01-12-2015

I agree with the others, it cannot be anything else but you sharing your Microsoft or Google Account.
Most likely your Microsoft Account.

Curr946 · ‎11-12-2015

If you tell us the model your using we can guide you through the options to find out what accounts are set up.

Current Phone: Sony Xperia XZ Premium

jonsie · ‎11-12-2015

It's been marked as solved so I imagine the OP has sorted it out now.

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